Rujukan Laman

Privacy, Terms and Account Security Built for Malaysia

We handle your account data, payment records and login details under a clear policy framework that respects your rights and local requirements.

Data protection commitmentsAccount security measuresUser rights & contact paths

Browse Lobby Read FAQ

How We Handle Your Information and Account Access

eu9myr Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

eu9myr collects and processes account information—registration details, payment records through Touch 'n Go, GrabPay, Boost and FPX, login timestamps, device identifiers, and game activity—to operate your account, verify deposits and withdrawals, prevent unauthorised access, and meet our obligations under local law where access is permitted. We

1
do not sell your personal data to third parties. Account information is stored on secure infrastructure with encryption in transit and at rest; access is restricted to authorised personnel for support, fraud prevention and compliance purposes. Session cookies and functional analytics help us keep the lobby
2
responsive and detect anomalies. We retain transaction and account records as required by applicable regulation and delete inactive accounts after the statutory retention period. If you wish to review, correct, export or delete your personal data, or if you have questions about how we process it,
3
contact our data-protection officer through the support channels listed below. Your access to and use of the platform depend on local law; we do not offer services where prohibited. By opening an account you acknowledge these practices and agree to our full terms of service, which
4
include dispute resolution, responsible-use expectations, and the right to suspend or close accounts that breach our rules or local requirements.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT OPTIONS

Reach Our Policy and Data-Protection Team

Whether you need to request a copy of your data, ask how we handle cookies, report a security concern, or clarify a term in our policy…

TRANSPARENCY MEASURES

Security Practices, Data Retention and Your Rights

We built our account and payment infrastructure around verifiable safeguards: encrypted sessions, restricted backend access, audit logs for withdrawals, and clear retention schedules.

Encryption and Access Control

All login sessions run over TLS; passwords are hashed with bcrypt. Backend databases require multi-factor authentication for engineer access, and withdrawal requests trigger manual review when they exceed threshold amounts or originate from a new device or IP range.

Cookie and Analytics Policy

We set a session cookie to keep you logged in, a preference cookie for language and currency, and a functional analytics identifier to measure lobby load times and detect bot traffic. No third-party advertising cookies. You can clear or block cookies in your browser; doing so may log you out.

Data Retention Schedule

Transaction records and account activity logs are kept for seven years to meet financial and anti-fraud regulations. Marketing preferences and device fingerprints are deleted within 90 days of account closure. Game-round history is archived after three years unless required for an open dispute.

Your Access and Correction Rights

You may request a machine-readable export of your personal data, ask us to correct inaccurate details, or withdraw consent for non-essential processing at any time. Submit requests via live chat or email; we'll verify your identity and respond within 30 days.

Account Closure and Deletion

Close your account through the settings menu or by contacting support. We'll stop all marketing, lock the account from new logins, and schedule personal data for deletion after the regulatory retention period. Outstanding balances must be withdrawn or forfeited before closure is finalised.

Security Incident Response

If we detect unauthorised access to account data, we'll notify affected users by email within 72 hours, explain what information was exposed, and outline steps we're taking to prevent recurrence. You'll also receive guidance on changing passwords and reviewing recent activity.

Privacy, Data and Policy FAQs

Below are the questions we hear most often about data handling, account security, cookies, retention and your rights. If your question isn't covered here, use live chat or email—we'll give you a specific answer and update this section if the topic comes up regularly.

We collect your email address, phone number, date of birth, full name as it appears on your payment method, and country of residence. During deposit or withdrawal we also record payment-method identifiers like Touch 'n Go or GrabPay account references, transaction timestamps, and device IP addresses for fraud prevention.

We share transaction details with payment processors like Touch 'n Go, GrabPay, Boost and FPX to complete deposits and withdrawals. We do not sell personal data to advertisers or data brokers. Aggregated, anonymised usage statistics may be shared with game providers to optimise lobby performance.

Transaction logs and withdrawal records are retained for seven years to meet financial compliance and dispute-resolution requirements. Marketing preferences and device identifiers are deleted within 90 days. Game-round history is archived after three years unless an open complaint or regulatory inquiry requires it.

Yes. Contact us via live chat or email with your registered email address or account ID. We'll verify your identity and send a machine-readable JSON export of your personal data, transaction history, login timestamps, and marketing-consent records within 30 days.

We set a session cookie to keep you logged in, a language-preference cookie, and a functional analytics identifier for lobby load measurement. No third-party ad cookies. You can clear or block cookies in your browser settings; blocking the session cookie will log you out.

Log in, open account settings, and edit your phone number, email or marketing preferences directly. Name and date-of-birth changes require identity verification through live chat or email support to prevent fraud. We'll ask for a photo ID and update your details within two business days.

Change your password immediately through the account-settings menu, then contact live chat or email support. We'll review recent login timestamps and IP addresses, lock the account if needed, and walk you through enabling two-factor authentication to secure future logins.

Privacy, Terms and Account Security Built for Malaysia

Reach Our Policy and Data-Protection Team

Security Practices, Data Retention and Your Rights

Encryption and Access Control

Cookie and Analytics Policy

Data Retention Schedule

Your Access and Correction Rights

Account Closure and Deletion

Security Incident Response

Privacy, Data and Policy FAQs

01 What personal information do you collect when I register?

02 Do you share my data with third parties?

03 How long do you keep my account records after I close my account?

04 Can I request a copy of all the data you hold about me?

05 What cookies do you use and can I disable them?

06 How do I change or correct personal details on my account?

07 What should I do if I suspect unauthorised access to my account?

Related Pages