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Privacy Policy – How We Handle Your Information

We collect and use your data to operate your account, process deposits through Touch 'n Go, GrabPay, Boost dan FPX, and keep the lobby secure.

Data collection explainedAccount security practicesYour access and deletion rights

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What This Policy Covers and Where It Applies

eu9myr Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy describes the personal data eu9myr collects when you register, deposit, withdraw, or play in our lobby. We gather your email, payment details for Touch 'n Go, GrabPay, Boost dan FPX transactions, device information, and session logs to verify your identity, prevent fraud, and

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comply with local requirements. Access to our platform depends on local law and is available where local law permits. We do not sell your data to third parties. The information we hold stays on secure servers, and you can request a copy or ask us to
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delete it by contacting support. We update this policy from time to time; the current version is always posted here, and continued use of your account means you accept any changes. If you're in Shah Alam or elsewhere in Malaysia, your data is handled under the
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same rules.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT

Reach Us About Your Data or This Policy

If you have questions about what we collect, want to see your data, or need to update your preferences, our support team is ready to help.

DATA PRACTICES

How We Collect, Store and Protect Your Information

Every piece of data we gather has a purpose tied to running your account or meeting regulatory obligations.

Registration and identity checks

When you open an account we ask for your email, a password, and your date of birth to confirm you meet the age requirement. We verify this information against our fraud-prevention systems and store it encrypted. No identity document is shared with third parties outside compliance checks required by local law.

Payment data and transaction logs

Every deposit via Touch 'n Go, GrabPay, Boost dan FPX generates a transaction record that includes the amount, timestamp, and payment-rail reference. We keep these logs for six years to satisfy audit and dispute-resolution rules, and your wallet balance is reconciled in real time so you see accurate figures.

Session tracking and device fingerprints

We log your IP address, browser type, device model, and session duration each time you visit the lobby. This data helps us detect unusual login patterns, block compromised accounts, and improve page-load speeds. Session logs are anonymized after ninety days and then aggregated for performance analysis only.

Cookies and local storage

We use first-party cookies to remember your language preference, keep you logged in between visits, and track which games you opened most recently. Third-party analytics cookies measure traffic sources and help us optimize the site. You can clear cookies anytime from your browser settings without losing your account balance.

Data retention and deletion schedule

Active account data stays on file as long as your account is open. After you close your account we retain transaction history and identity records for six years to meet legal obligations, then delete everything except anonymized aggregates. You can request early deletion of marketing preferences and session logs by emailing our privacy team.

Your access and correction rights

You can download a complete export of your data from the account-settings page, or email us to request a human-readable summary. If any detail is wrong — name spelling, email address, or phone number — update it directly in settings or contact support to make the change on your behalf within one business day.

Privacy Policy FAQ

Below are answers to the questions we hear most often about data collection, storage, and your rights. If your question isn't here, reach out through live chat or email and we'll give you a clear answer.

We collect your email address, a password you create, and your date of birth to verify age eligibility. During your first deposit we also log the payment method you choose — Touch 'n Go, GrabPay, Boost or FPX — and the transaction reference for reconciliation and dispute handling.

We do not sell or rent your data to marketing companies or data brokers. We share only what's necessary with payment processors to clear your deposits and withdrawals, and with compliance partners when local law requires identity verification. Every third party is bound by confidentiality agreements.

Log in and go to account settings, then click the privacy tab and select export data. You'll receive a JSON file with your registration details, transaction history, session logs, and preference settings. For a human-readable summary, email our privacy team and we'll send a PDF within two business days.

Yes. Submit a deletion request from the privacy section in account settings or email our privacy team. We'll close your account immediately and delete marketing preferences and session logs within seven days. Transaction records and identity data are kept for six years to meet legal obligations, then purged completely.

Your password is hashed with a one-way algorithm, payment details are tokenized by the processor, and all traffic between your browser and our servers runs over TLS encryption. We monitor login attempts for suspicious patterns and lock accounts automatically after repeated failed passwords. Our security team reviews access logs daily.

We use session cookies to keep you logged in, preference cookies to remember your language choice, and analytics cookies to measure traffic. You can block or delete cookies through your browser settings. Blocking session cookies will log you out after each page, but it won't affect your ability to deposit or play.

We update this policy occasionally to reflect new features, payment methods, or legal requirements. When we make changes we post the new version here with a revision date at the top. Continued use of your account after the update means you accept the revised terms. For major changes we'll send an email notification.

Privacy Policy – How We Handle Your Information

Reach Us About Your Data or This Policy

How We Collect, Store and Protect Your Information

Registration and identity checks

Payment data and transaction logs

Session tracking and device fingerprints

Cookies and local storage

Data retention and deletion schedule

Your access and correction rights

Privacy Policy FAQ

01 What personal data does eu9myr collect when I register?

02 Do you share my information with third parties?

03 How can I see what data you hold about me?

04 Can I delete my account and remove my data permanently?

05 How do you protect my data from breaches and unauthorized access?

06 What cookies does eu9myr use and can I disable them?

07 Will this privacy policy change in the future?

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